A little help with Another Yay.

Contact Layer Native at hello@layernative.com. Include your store domain, the page or feature involved, and what happened. Do not send passwords, access tokens, payment details or unnecessary customer information.

Set up your rewards

  1. Open Another Yay in Shopify Admin and follow Getting started.
  2. In Program setup, choose how eligible paid orders earn packs. Prepare valid Ready cards for the rarities you enable.
  3. Use Enable rewards to open the theme editor, switch on Another Yay Rewards under App embeds, and save your theme. Return to the app to check the published theme status.
  4. Try the Pack Designer and simulated test customer before activating your program. Test customer balances are separate from real customers.

Supported currencies

The reward ledger currently supports store currencies with two decimal places, including USD, EUR, GBP and TRY. Currencies such as JPY, KRW and KWD are not supported. Orders in an unsupported store currency do not earn packs and appear for review in Order activity.

Rewards and claims

Customers sign in to their store account to see their packs and cards. Checkout discounts remain subject to the card’s eligibility, expiry and single-use conditions. Gifts can require other eligible items in the cart. Shopify shows the final checkout total.

Access and service benefits may require the merchant to fulfill them. These create a claim ID, not a checkout discount code. Merchants review them in Reward claims and mark them completed after providing the benefit.

Plans and order limits

Open Plans & usage to check your current allowance and manage your subscription through Shopify. At the order limit, new eligible orders stop earning packs; existing earned rewards remain available. Downgrades can require adjusting the Ready card collection before new packs can be issued.

Missing rewards or order changes

Check Order activity for synchronization errors and review the program’s earning rules. Refunds and cancellations can adjust previously earned packs. Customers should contact their store directly about purchases, gift eligibility or fulfillment.

Privacy requests

Customers can request their data or deletion through the store. Merchants can find Shopify-requested exports under Privacy requests. Read our privacy policy for details.