Privacy policy
Another Yay helps Shopify merchants offer reward packs, collectible cards and customer benefits. This policy explains how Layer Native processes information to provide the app. Merchants determine their reward program settings and how they use customer information in their stores.
Information we process
- Store and account information: Shopify shop identifiers and domain, app settings, subscription plan and billing periods, order allowance usage, and authorization sessions, access tokens and refresh tokens. Shopify authentication may also provide the signed-in merchant user’s ID, name, email, locale and account role.
- Orders and rewards: customer and order identifiers, currency, eligible order amounts, payment/refund/cancellation status, relevant timestamps, earned packs, revealed cards, reward codes, redemption status, benefit requests and card exchanges. Shopify sends order webhooks; the app uses the information needed to synchronize rewards rather than storing full webhook payloads.
- Storefront display: the store can supply a signed-in customer’s first name to greet them in the reward panel. The panel uses Shopify’s customer identity to show that customer’s rewards.
- Merchant content: reward definitions, text, program configuration, uploaded images and sound content or configured media addresses.
- Requests and operation: customer privacy request exports, support messages you send us, and service information needed to diagnose failures and operate the app.
How we use information
We use this information to authenticate stores and customers, award and redeem rewards, prevent duplicate or unauthorized use, process refunds and cancellations, enforce plan allowances, display activity reports, provide support, and respond to privacy requests. Shopify handles subscription approval and payment processing; Another Yay does not ask for payment card details.
Services involved
The app exchanges information with Shopify to provide these features and uses Render for application and database hosting. Configured external media or benefit links may connect customers to the relevant destination when loaded or opened; that destination’s privacy practices also apply. We do not sell personal information or use the app to run advertising trackers. We may disclose information when required by law or to protect the service and its users.
Storage and retention
Operational records are retained while the app is installed and needed to maintain the merchant’s reward program, existing rewards and related records, subject to deletion requests and applicable requirements. Removing the app revokes its normal Shopify access; shop-data deletion is processed when Shopify sends its authenticated shop redaction request. We do not promise that all information disappears immediately on uninstall.
Prepared customer data export files expire after 30 days. Expired exports are unavailable for download and are removed by an hourly cleanup while the service is running, with a cleanup on restart. A service outage can delay physical deletion until it resumes. Customer redaction removes the corresponding app-held customer reward records; shop redaction removes the shop’s app-held records.
Connections to the production app use HTTPS. Access to app records is restricted through Shopify authentication and store/customer-specific authorization. No online service can guarantee absolute security.
Your requests
Customers should contact the Shopify merchant whose reward program they use to request access to or deletion of their information. Another Yay processes Shopify’s authenticated customer data and deletion requests; merchants can retrieve prepared exports through the app’s Privacy requests section. Merchants can contact us for assistance or questions about their own app-related information.
Contact and updates
Contact Layer Native at hello@layernative.com. We may update this policy as the service changes and will update the date above.